LA's Destination Music Store

310.833.3281

Alvas Music Site Policy

Shipping & Delivery

Shipping Exclusions and Limitations:
Standard Ground Shipping is offered on all orders to the 48 contiguous U.S. states & District of Columbia, excluding packages considered heavy or oversized by the applicable carrier.
Once you checkout, verified orders ship within 48 hours.
Orders ship from our San Pedro CA warehouse. Our team of professionals work hard to ensure that your order is accurate and on time. We’ll follow up with an email after your package is shipped that includes tracking info, so you will know when it’s arriving at your doorstep.
Orders placed before 12 p.m., Pacific Time, usually ship the same business day. Orders placed after 12 p.m., Pacific Time, will ship no later than the following business day.
Verified credit card orders shipped via Standard Ground typically arrive in just 3-5 business days.
Lighter weight items may be shipped via USPS and may not contain a tracking number.
Standard delivery is not available on weekends.
Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges.
Orders can not be shipped to P.O. Boxes.
To make sure you get your gear as quickly as possible, some items may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result.
If in-stock items on the order have already shipped, back order items will be sent UPS Standard Ground.
Although a delay is unusual, all orders are subject to a 24-hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft.
Due to additional processing time, international orders, institutional orders and orders placed using purchase orders may take a bit longer.
Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services and will arrive via USPS Standard Post.
Shipping to APO/FPO addresses is limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries.
Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS (6-10 business days).
International APO/FPO destinations may require additional delivery time. NOTE: Boxes over 70 lb. each cannot be shipped to these locations.
Want it quicker?
Choose Next-Day, 2-Day, Express or Saturday Delivery Options.
Orders placed before 3 p.m., Pacific Time, ship the same business day. Orders placed after 3 p.m., Pacific Time, will ship no later than the following business day.

Privacy & Security

Your Privacy Rights - Privacy Policy:
At Alvas Music we are committed to protecting the privacy of our customers and users of our website located at www.alvasmusic.com (the "Site"). This privacy policy ("Privacy Policy") gives you details of our privacy practices, including: (a) what types of information we collect about you; (b) how the information will be used; (c) to whom we disclose the information; and (d) how we safeguard the information. We may modify this Privacy Policy from time to time and will provide notice of any major changes by posting notice on the Site.
Your Consent:
By providing personal information and/or non-personal information to us through the Site, our store or through our customer service department in connection with our Site, you are agreeing to let Alvas Music collect and use your information as described in the Privacy Policy.
What Information Do We Collect and Why?
Registration and Payment Information:
We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include your name, address, email address, telephone number, fax number, credit card information ("Personal Information") and information about your interests in and use of various products, programs, and services. All such information will be treated in accordance with the terms of this Privacy Policy.
IP Addresses and "Cookie" Information:
As is the case with many sites, the Site logs your IP address and uses standard technology called "cookies," which are small data files that are downloaded onto your computer when you visit the Site. Cookies automatically identify your browser to the alvasmusic.com server whenever you interact with the Site. We use cookies and the information they provide to improve our services and the quality of your experience with the Site. If you prefer not to allow us to collect "cookie" information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do. We do not link IP addresses to your name, email address or other Personal Information. This means that your session will be tracked, but you will not be personally identified. However, certain kinds of cookies allow us to store certain information of yours so you can save time in filling out forms on the Site. We only send this type of cookie to your browser when you have provided your consent for us to save your profile information.
Web Beacons and Clear GIFs:
Use of Information From Third Parties:
Alvas Music may use consumer information obtained from third party providers for a variety of purposes, including improving the accuracy of our customer database, to increase our understanding of our customer database, to increase our understanding of our customers, to identify potential new customers and to better tailor our advertising to our customers.
In What Does Alvas Music Use Information That It Collects from the Site:
As well as using information about you for the specific purposes set out above, we may also use information about visitors to the Site to monitor consumer interest in our range of products and services, to troubleshoot problems that may arise on our Site, to protect against fraud or other criminal activity on our Site and other websites, to customize your user experience on the Site, to notify you of product or service offerings that we think may be of interest to you, to inform you about special promotions, and to assist us in tailoring our product lines, our services, and the content of the Site to our online visitors' needs by collecting information about their preferences through tracking patterns of page-viewing on the Site.
Alvas Music may disclose information about individual users to third parties who provide services to Alvas Music and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to Alvas Music, including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site, and sending or coordinating the sending of marketing communications to users who have consented to receive such materials. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partners that offer such products or services.
From time to time, Alvas Music may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others. Alvas Music may also share personally identifiable information with controlling entities, entities it controls, and those under common control. Finally, Alvas Music may transfer personal information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Your Rights:
You can correct factual errors in your Personal Information by sending us a request that credibly shows any error. If you wish to access, update or correct your Personal Information that we collect online, please contact us by mail at the address shown in the How to Contact section below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Opt Out:
From time to time, Alvas Music may notify you by email of special promotions, changes to our Site, new product lines or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information, click here to unsubscribe or follow the instructions in each promotional message.
Mailing List:
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use these procedures to better safeguard your information.
Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information, however; we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place.
You hereby acknowledge that Alvas Music is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
The Site provides links to various websites operated by third parties including, but not limited to, third party sites that display the Alvas Music trademarks. This Privacy Policy does not apply to third party websites that are accessible through the Alvas Music site. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that maintains that website. Even if an affiliation exists between our Site and a third party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. We encourage you to read the privacy policies of those other websites to learn how they collect, use, share and secure your information before providing any personal information.
Terms And Modifications to Privacy Policy:
By using the Site, you agree to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Alvas Music may modify this Privacy Policy at any time. If a material change is made to this Privacy Policy and/or the way we use our users' personal identifiable information, then we will post notice of that change on the first page of this Privacy Policy. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site constitutes your consent to any changes to this Privacy Policy.
Collection Of Children's Personal Information
Alvas Music is committed to protecting the privacy of children. The Site is not directed at children under the age of 13, and Alvas Music does not collect or maintain personal information online from children we actually know are under the age of 13. Should we discover that we have collected personal information online from a child who is under 13, we will promptly delete that personal information. If you have concerns over the collection of children's personal information online, please contact us at the address below.

Returns & Replacements

Customer satisfaction is our primary goal at Alvas Music. We provide a 30 day return period for purchases. Return arrangements must be made within 30 days of receiving the product. Customers can use Credit towards another in stock item, or a refund can be issued. All refunds will be less shipping cost, applicable credit card fees, and a 5% restocking fee. Customer must obtain a Return Authorization number provided by Alvas Music before returning item. Items without a Return Authorization number will be refused. Merchandise must be unused and in original condition. Merchandise must be in original packaging with all accessories, paperwork and registration cards included. Any modifications to the product will void the return/exchange ability.
Exceptions:
Alvas Music cannot offer returns on damaged goods, clearance, discontinued, vintage, demo items, or special orders. Additionally, the following items are returnable only if defective or unopened: strings, tubes, earbuds, earplugs, recorders, tin whistles, wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, sheet music, cleaners, polishes and polishing cloths. Software, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will be exchanged only for the same product.

Ordering

We ship with UPS, and USPS.
We ship most orders within 2 days of receiving payment.
How can I track my order:
Alvas Music will send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse.
How can I change or cancel my order:
Orders that have been processed and shipped cannot be changed or canceled. For specific information please email sales@alvasmusic.com and let us know your order number and reason for canceling. You will require an RMA # prior to returning the item.
How long will it take to receive my order:
Depends on the shipping method and your location (within the continental United States or outside of it). This will determine the shipping time.
Can I place an international order:
International orders can only be placed using the Wire Transfer payment method. All shipping charges do not include import taxes, fees, charges, or duties and those are solely the buyer’s responsibility. We cannot send any item declared as a gift or at a low value. All product warranties are valid in the USA only. If you receive a product that is defective you must pay for all shipping back to the US and to your country again. Shipping time estimates do not include potential delays as a result of border customs.
What if I haven't received my order yet:
Alvas Music works with third party delivery services please use the tracking number provided to track your purchase.
What do I do when the incorrect item arrives:
If you believe we have sent you the incorrect item. First check your online order receipt and make sure that it does not match the receipt in your package. If there is a discrepancy, please review our Return Policy. Alvas Music will ensure you to receive the correct items promptly upon receipt of the incorrect items (notified via email). Contact us immediately once you are certain that you have received the wrong item. Email sales@alvasmusic.com with the details explainig what was wrong with the order and the correct item that you desired. Alvas Music will confirm and validate your request via email and provide you with a shipping label via email to return the items. Once we have received the incorrect item(s) we will ship the correct item(s). As stated above, Alvas Music is not responsible for any goods not received during the return process.
What to do when my order is delivered damaged:
Alvas Music has an extensive quality control process in place, however if an item is damaged when received. Please contact sales@alvasmusic.com immediately to request an exchange.

Payment and Pricing
Internet orders may be paid for using: VISA, MasterCard, American Express, Discover, and PayPal. For phone or mail orders you may pay by the above mentioned credits cards or money orders, cashier's checks, and personal checks by mail. Just call us at 1-310-833-3281 to place your order. All non-credit-card orders are subject to a 10-business-day hold. Cash is not a payment option that we accept at this time.